{"id":519,"date":"2016-03-21T13:06:29","date_gmt":"2016-03-21T13:06:29","guid":{"rendered":"http:\/\/okthemes.com\/villenoirdemo\/?page_id=519"},"modified":"2016-03-21T13:06:29","modified_gmt":"2016-03-21T13:06:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.wooweb.es\/vinoteca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=\u00bb1\/2&#8243;]\n\t<div class=\"title-subtitle-box  \" style=\" text-align: left;\">\n\t\t<p  style=\"\">About<\/p>\n\t\t<h2 style=\" font-style: normal;\">Delivery<\/h2>\n\t<\/div> [vc_column_text]<span style=\"text-decoration: underline;\"><strong>What courier do you use for deliveries?<\/strong><\/span><\/p>\n<p>We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>How long does delivery take?<\/strong><\/span><\/p>\n<p>International orders generally take between 1-3 working days to arrive. A delivery within Germany usually takes 1-2 working days.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>How much is delivery?<\/strong><\/span><\/p>\n<p>We offer FREE Delivery on all orders over \u20ac50 \/ \u00a350 \/ 50 CHF.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Can I track my item?<\/strong><\/span><\/p>\n<p>Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Do you deliver to my country?<\/strong><\/span><\/p>\n<p>We currently ship to the following countries: Austria, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Ireland and the UK.[\/vc_column_text]\n\t<div class=\"title-subtitle-box  \" style=\" text-align: left;\">\n\t\t<p  style=\"\">About<\/p>\n\t\t<h2 style=\" font-style: normal;\">Payment<\/h2>\n\t<\/div> [vc_column_text]<span style=\"text-decoration: underline;\"><strong>Which payment methods do you accept?<\/strong><\/span><\/p>\n<p>We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal and Postfinance.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>What currencies can I use?<\/strong><\/span><\/p>\n<p>We accept payment in Euros, GBP and CHF only.[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243;]\n\t<div class=\"title-subtitle-box  \" style=\" text-align: left;\">\n\t\t<p  style=\"\">About<\/p>\n\t\t<h2 style=\" font-style: normal;\">Returns<\/h2>\n\t<\/div> [vc_column_text]<span style=\"text-decoration: underline;\"><strong>What is your online returns policy?<\/strong><\/span><\/p>\n<p>If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Once returned you are entitled to receive an exchange or a refund.<\/strong><\/span><\/p>\n<p>We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.<\/p>\n<p>Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>How do I return an item?<\/strong><\/span><\/p>\n<p>To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Who pays for return postage?<\/strong><\/span><\/p>\n<p>We offer FREE return postage on all orders returned within 14 days of receipt.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Can you confirm you have received my return?<\/strong><\/span><\/p>\n<p>We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=\u00bb1\/2&#8243;][vc_column_text]What courier do you use for deliveries? We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the<br class=\"read-more-spacer\"> <a class=\"more-link\" href=\"https:\/\/demo.wooweb.es\/vinoteca\/faq\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-519","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/pages\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":0,"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/pages\/519\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo.wooweb.es\/vinoteca\/wp-json\/wp\/v2\/media?parent=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}